Terms and Conditions for Gardeners Erith

These Terms and Conditions set out the basis on which our gardening services are provided to domestic and commercial clients. By booking Gardeners Erith services, you agree to the terms below, which are designed to keep arrangements clear, fair and legally compliant. They apply to all routine and one-off work, including lawn care, hedge trimming, planting, clearance, pruning, maintenance and related outdoor tasks. If anything in these terms is not understood before a booking is made, it should be raised for clarification before the service begins.

For the purposes of these terms, references to “we”, “us” and “our” mean the gardening service provider, and “you” or “the customer” means the person or organisation requesting the work. Any quotation, estimate, schedule or service plan given by us forms part of the agreement only when confirmed in writing or accepted through the booking process. These terms are intended to complement, not replace, any specific written instructions agreed for an individual job.

We reserve the right to update these terms from time to time. The version in force at the time of booking will normally apply to that booking, unless a later change is required by law or by a safety obligation. Continued use of our gardening services after any update will be treated as acceptance of the revised wording. This document should be read alongside any job-specific notes, invoices, estimates or service schedules issued for your garden maintenance or clearance work.

Booking process

Bookings may be made by phone, email, online form or any other method offered from time to time. A booking is not confirmed until we have accepted it and, where relevant, received any required deposit or pre-authorisation. We may ask for details such as the property address, access instructions, preferred dates, scope of work, photos of the site, and any known hazards. This information helps us assess whether the requested gardening work is suitable and allows us to allocate the right team and equipment.

In some cases, a quotation may be based on images, descriptions or a brief site assessment. If the actual condition of the garden differs materially from what was described, we may revise the price, schedule or method of work before proceeding. For larger projects, or where there is uncertainty about ground conditions, access, waste volume or required materials, a further inspection may be necessary. We may decline a booking if we believe the work is unsafe, impractical, outside our competence, or likely to require permissions or specialist contractors.

The customer is responsible for ensuring that access is available on the agreed date and time. If keys, codes, parking arrangements or entry permissions are needed, they must be provided in advance. Delays caused by missing access information, locked gates, obstructed entrances or the presence of pets may result in waiting charges, rescheduling or cancellation fees. It is also your responsibility to ensure that vulnerable items, ornaments, cables, lighting, utilities, irrigation lines and other valuables are protected or identified before the team starts work.

Payments and pricing

All prices are quoted in pounds sterling unless stated otherwise. Estimates are provided in good faith based on the information available at the time, but they are not fixed prices unless expressly confirmed as such. A final invoice may differ from the estimate where the scope of the gardening service changes, unexpected conditions are encountered, or additional materials, waste removal, labour or return visits are required. Any significant change to the scope will normally be discussed before extra charges are incurred where reasonably practicable.

Unless otherwise agreed in writing, payment is due on completion of the work or within the timeframe shown on the invoice. We may require advance payment or a deposit for larger bookings, repeat service agreements, seasonal maintenance plans or supply of materials. Accepted payment methods may include bank transfer, card payment or other methods notified at the time of booking. Late payments may incur statutory interest and recovery charges where permitted by law. We also reserve the right to suspend future services until outstanding balances are settled in full.

Any promotional discount, package price or special rate applies only to the specific service described and cannot be transferred automatically to additional tasks. If you request extra gardening work on the day, we may either quote separately or include it on the invoice at our standard rate. Invoices must be checked promptly. If you believe there is an error, you should notify us without delay so that we can review the matter and, if needed, issue a corrected invoice.

Cancellations, changes and postponements

If you need to cancel or reschedule a booking, you should give us notice as early as possible. For many routine gardening visits, at least 24 hours’ notice is expected. For larger projects, material orders or scheduled team allocations, a longer notice period may apply. Where adequate notice is not provided, a cancellation fee may be charged to cover reserved time, travel, labour planning or non-refundable materials.

We may cancel or postpone a booking where weather conditions, safety concerns, equipment failure, staffing issues or other circumstances beyond our reasonable control prevent us from carrying out the work safely or properly. In such cases, we will aim to offer a new date or an alternative arrangement. We are not responsible for inconvenience caused by unavoidable delays, but we will act reasonably and keep customers informed where possible. If a job must be deferred due to unsafe conditions, any agreed maintenance schedule may be adjusted accordingly.

Liability and limitations

We will exercise reasonable care and skill in providing our gardening services. However, outdoor work inherently involves risks, especially where plants, hard landscaping, hidden pipes, uneven ground, sharp tools, insects, slippery surfaces or unstable structures are present. You must inform us of any known hazards before work begins. We are not liable for loss or damage arising from incomplete, inaccurate or withheld information provided by the customer, or from pre-existing defects in the garden or surrounding property.

While we take care to avoid unnecessary damage, we are not responsible for normal wear, tear, seasonal changes, plant decline due to weather or soil conditions, or outcomes caused by factors outside our control. This includes, for example, plants that fail to establish after planting because of drought, frost, neglect, disease, poor drainage or wildlife activity, unless the failure is directly due to our proven negligence. Where we supply plants, compost, mulch or other materials, any manufacturer or supplier warranty applies where available and is subject to their own conditions.

To the maximum extent permitted by law, our total liability for any claim arising out of or in connection with a particular booking shall be limited to the amount paid or payable for the service giving rise to the claim, except where liability cannot lawfully be limited. Nothing in these terms excludes or restricts liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Customers are advised to maintain appropriate insurance for their property and contents if they consider it necessary.

Waste regulations and site clearance

Where our garden maintenance or clearance service produces waste, it will be handled in accordance with applicable UK waste regulations. Green waste, soil, branches, leaves and similar organic material may be removed, recycled, composted or disposed of through authorised facilities. We will take reasonable steps to ensure waste is transferred only to lawful carriers and disposal points. If waste transfer notes, receipts or other records are required, these will be handled in line with legal obligations and operational procedures.

We may separate recyclable material from general waste where practical. However, the exact method of disposal depends on the nature and volume of waste, site conditions, and local recycling arrangements used by licensed contractors. The customer must not ask us to dispose of restricted, hazardous or regulated waste unless this has been specifically agreed in advance and we have confirmed that it can be lawfully handled. Examples include asbestos, chemicals, paint, contaminated soil, electrical items, tyres, gas canisters and biological hazards.

If you ask us to leave waste on site, you are responsible for ensuring that it is stored safely and lawfully. If waste is left in a location where it may create a nuisance, attract pests or breach local rules, responsibility for that outcome passes to the customer once the waste has been placed in the agreed area. Where waste removal is included in the price, we will remove only the amount and type of material described in the booking or estimate, unless a change is agreed on the day.

Customer responsibilities

You must ensure that the site is reasonably safe and suitable for the gardening service requested. This includes securing pets, supervising children, warning us about fragile features, and telling us about any underground services or hidden risks. You are also responsible for obtaining any consents required from landlords, managing agents, neighbours, local authorities or other third parties where needed for the work to proceed. We may refuse to start or continue work if consent is missing or if conditions appear unsafe.

Where our team is asked to prune, remove or treat plants, the customer accepts responsibility for deciding whether the work should proceed and for understanding the likely horticultural effects. Some jobs may affect future growth, appearance or flowering. Unless we have expressly advised otherwise in writing, any decision to proceed remains the customer’s decision. We will not be responsible for results caused by instructions that conflict with our professional advice.

Complaints, disputes and records

If you are unhappy with any aspect of the service, you should notify us as soon as reasonably possible and provide relevant details. We may ask for photographs, dates, descriptions or other information to help us investigate. We will try to resolve complaints fairly and promptly. Any alleged defect should be reported before the condition changes due to weather, further maintenance, overgrowth or third-party interference, as this may affect our ability to assess the issue accurately.

We may keep written records of bookings, estimates, invoices, communications, site notes and before-and-after photos for service, legal and administrative purposes. These records help us manage repeat gardening services and resolve questions about scope, timing or pricing. By engaging our services, you agree that such records may be retained and used where necessary for contract administration, compliance, risk management or dispute resolution.

Governing law

These Terms and Conditions, and any dispute or claim arising from them, shall be governed by and interpreted in accordance with the laws of England and Wales. Any legal proceedings relating to the gardening services provided under these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable law requires otherwise. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.

Nothing in this document affects your statutory rights as a consumer where such rights apply. If a conflict arises between these terms and any mandatory legal provision, the legal provision will prevail to the extent of the conflict. By confirming a booking, you acknowledge that you have read, understood and accepted these terms as the basis of the service arrangement. These conditions are intended to create a clear and lawful framework for professional gardening services, with fair expectations on both sides.