Gardeners Erith Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Erith provides gardening and related services to residential and commercial customers. By booking or receiving any service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

1.1 In these Terms and Conditions, the following expressions have the meanings set out below:

a. Gardeners Erith, we, us or our means the gardening service provider trading under the name Gardeners Erith.

b. Client, you or your means the person, company or organisation booking or receiving services from us.

c. Services means any gardening, garden maintenance, clearance, lawn care, hedge trimming, planting, landscaping or related work carried out by us at the property agreed with the client.

d. Property means the garden or outdoor area at which the services are to be carried out, as agreed at the time of booking.

1.2 These Terms and Conditions apply to all bookings for services within the Erith area and surrounding districts and to any additional services that may be agreed between you and us from time to time.

2. Scope of Services

2.1 We provide gardening and related services including but not limited to regular garden maintenance, seasonal tidy-ups, lawn mowing and treatment, hedge cutting, pruning, planting, garden clearance and light landscaping.

2.2 The specific services to be carried out will be agreed during the booking process. Any description of services in our promotional materials is illustrative only and shall not form part of the contract unless expressly agreed in writing.

2.3 We reserve the right to refuse to carry out any work which, in our reasonable opinion, is unsafe, unlawful, beyond the competence of our team or outside the agreed scope.

3. Booking Process

3.1 Bookings may be made by contacting us through our designated booking channels. When you make a booking, you confirm that you are at least 18 years old and legally capable of entering into a binding contract.

3.2 In order to confirm your booking, we will require details of the property, the services required, preferred dates and times, and any access instructions. We may request photographs or a site visit before confirming larger or more complex jobs.

3.3 Your booking is only confirmed when we have accepted it and you have received a booking confirmation with a proposed date, time window and estimated price or quotation. We reserve the right to decline a booking for any reason.

3.4 For certain services, especially larger projects or landscaping works, we may issue a written quotation. Quotations are valid for a limited period from the date of issue as stated in the quotation. After this period, we may revise or withdraw the quotation.

4. Access and Client Responsibilities

4.1 You are responsible for providing safe and reasonable access to the property at the agreed date and time. This includes access through any gates, communal areas, driveways or side passages required for our team and equipment.

4.2 If we cannot gain access to the property or if the work cannot be carried out due to restrictions or circumstances within your control, we may charge a call-out fee or a proportion of the agreed price to cover our costs.

4.3 You must ensure that the property is reasonably free from hazards, including but not limited to broken glass, sharp objects, contamination, dangerous animals, and any other safety risks. You must notify us of any known hazards or special conditions before the service date.

4.4 Children, pets and other individuals must be kept away from the immediate working area at all times while services are being performed.

4.5 Where services require the use of water or electricity at the property, you agree to make these available at no additional cost to us.

5. Pricing and Payment Terms

5.1 Prices for services may be based on an hourly rate, fixed fee, or agreed quotation. The method of pricing will be communicated to you during the booking process.

5.2 Unless otherwise stated, all prices are quoted in pounds sterling and are exclusive of any applicable taxes that may be charged in accordance with UK law.

5.3 For one-off jobs, payment is normally due on completion of the service on the same day, unless we have agreed alternative payment terms in advance.

5.4 For regular or ongoing maintenance services, we may invoice on a periodic basis. Payment is due by the date stated on the invoice. If no date is specified, payment shall be due within 7 calendar days of the invoice date.

5.5 We may require a deposit or advance payment for larger projects, special orders or where significant materials must be purchased in advance. Deposits are generally non-refundable once materials have been ordered or work has commenced, except where required by law.

5.6 Accepted payment methods will be communicated to you during the booking or invoicing process. You must ensure that payments are made in full and on time.

5.7 If payment is not received by the due date, we reserve the right to charge interest on the overdue amount at the statutory rate permitted under UK law, and to suspend or cancel any further services until full payment has been received.

6. Cancellations and Rescheduling

6.1 You may cancel or request to reschedule a booking by giving us reasonable notice. Unless otherwise agreed, we require at least 24 hours notice prior to the scheduled start time.

6.2 If you cancel or reschedule with less than 24 hours notice, we reserve the right to charge a cancellation fee of up to 50 percent of the estimated service cost to cover our time and any costs incurred.

6.3 For larger projects where a start date has been agreed and materials have been purchased or ordered, any cancellation may result in the forfeiture of all or part of your deposit, together with any costs reasonably incurred by us.

6.4 We may need to cancel or reschedule services due to adverse weather, staff illness, equipment failure or other circumstances beyond our reasonable control. In such cases, we will notify you as soon as reasonably possible and offer an alternative date. We shall not be liable for any loss arising from such cancellations, but any advance payment for services not provided will be applied to the rescheduled date or refunded, as appropriate.

7. Changes to Work and Additional Services

7.1 If you request changes to the agreed services on the day of the visit, we will use reasonable efforts to accommodate such changes, subject to time, staff and equipment availability.

7.2 Any additional work not originally quoted or booked will be charged at our prevailing rates or as otherwise agreed with you before the additional work commences.

7.3 Where the scope of work changes significantly, we may issue a revised quotation and require your acceptance before proceeding.

8. Garden Waste and Environmental Regulations

8.1 As part of our gardening services, we may generate garden waste such as grass cuttings, leaves, branches, soil and other organic matter.

8.2 Unless explicitly included in the service description or quotation, the removal and disposal of garden waste is not automatically included. We will inform you in advance if waste removal is included, optional, or chargeable at an additional rate.

8.3 If waste removal is requested or included, we will handle and dispose of garden waste in accordance with applicable UK environmental and waste regulations. Where required, we will use licensed waste transfer and disposal facilities.

8.4 You may choose to retain garden waste on site for your own composting or disposal. If so, we will place waste in a location agreed with you, provided it is safe and reasonable to do so.

8.5 We are not responsible for any penalties, charges or issues arising from the disposal of garden waste by you or on your behalf once it has been left at the property under your instructions.

9. Standards of Work and Complaints

9.1 We aim to provide services with reasonable care and skill, using suitably trained staff and appropriate equipment for the tasks undertaken.

9.2 If you are dissatisfied with any aspect of our services, you must notify us as soon as possible, and in any event within 48 hours of the visit, so that we have a reasonable opportunity to investigate and, where appropriate, rectify the issue.

9.3 Where a complaint is justified and directly related to the quality of our work, we may, at our discretion, re-visit the property to rectify the issue or offer a partial refund. Our decision regarding remedial action will be final, subject to your statutory rights.

10. Liability and Insurance

10.1 We are insured for public liability to a reasonable level for the type of services we provide. Details of our current insurance cover are available on request.

10.2 We will take reasonable care to avoid damage to your property while carrying out services. However, minor damage, such as scuffs or marks to surfaces resulting from normal gardening activities, may occur and shall not be considered a breach of contract.

10.3 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law.

10.4 Subject to clause 10.3, we shall not be liable for any indirect, consequential, special or punitive losses, or for any loss of profit, revenue, business, contracts, goodwill or anticipated savings, whether arising in contract, tort or otherwise.

10.5 Our total liability to you for any loss or damage arising out of or in connection with the provision of services, whether in contract, tort or otherwise, shall not exceed the total amount paid or payable by you for the specific service giving rise to the claim.

10.6 We are not liable for pre-existing damage, structural defects, unstable trees or plants, or for the failure of plants or lawns to thrive where factors beyond our control, such as soil condition, pests, disease, adverse weather or lack of watering, are involved.

11. Client Property and Personal Items

11.1 You are responsible for removing or protecting any personal items, garden ornaments, furniture, plant pots or other movable objects that could be affected by our work.

11.2 We shall not be responsible for any damage to items that you have left in or near the working area and have not specifically brought to our attention prior to the start of the service.

12. Health and Safety

12.1 We operate in accordance with relevant health and safety legislation and guidelines. Our team is instructed to work in a safe manner and to stop work if conditions become unsafe.

12.2 You agree not to instruct our staff to undertake any task that appears unsafe, illegal or beyond the scope of the agreed services. Our staff may decline to follow any such instruction.

13. Force Majeure

13.1 We shall not be liable for any delay or failure to perform our obligations under these Terms and Conditions if such delay or failure results from events, circumstances or causes beyond our reasonable control, including but not limited to severe weather, flooding, storm damage, strike, industrial dispute, pandemic, act of God, or interruption of utilities.

13.2 If a force majeure event occurs, we will notify you as soon as reasonably practicable and will arrange a new date for the services once it is safe and practical to do so.

14. Data Protection and Privacy

14.1 We will collect and use your personal information in order to manage your bookings, provide services and handle payments. We will handle your data in accordance with applicable UK data protection laws.

14.2 We will not sell your personal information to third parties. We may share limited information with our staff and trusted partners only where necessary for the delivery of services or for legal and accounting purposes.

15. Variations to These Terms

15.1 We may update or amend these Terms and Conditions from time to time. Any changes will take effect when the revised terms are made available, and will apply to bookings made after that date.

15.2 The Terms and Conditions in force at the time of your booking will apply to that booking, unless we agree otherwise in writing.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the provision of services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By making a booking with Gardeners Erith or allowing our team to commence work at your property, you confirm that you have read, understood and agree to these Terms and Conditions.